The fine print, in plain words.

SHIPPING POLICY

Shipping rates

Every order ships with tracking.

• 1 item: $6.00 to the US, UK, Canada, Australia and New Zealand, or $6.96 to the European Union
• 2 or more items: FREE tracked shipping to every destination we serve

Your shipping cost is calculated automatically at checkout once you enter your address.

Where we ship & delivery times

We currently ship only to the destinations listed below. Delivery times are estimates, counted in business days after your order ships (excluding weekends and public holidays). The carrier depends on your destination and product availability. Every shipment includes tracking.

• United States: 1 item $6.00 · 2+ items FREE · 7–12 business days
• Canada: 1 item $6.00 · 2+ items FREE · 7–12 business days
• United Kingdom: 1 item $6.00 · 2+ items FREE · 7–12 business days
• Australia: 1 item $6.00 · 2+ items FREE · 7–12 business days
• New Zealand: 1 item $6.00 · 2+ items FREE · 7–12 business days
• European Union (26 countries)*: 1 item $6.96 · 2+ items FREE · 7–12 business days

*European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Processing time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order ships, you will receive a confirmation email with your tracking number so you can follow your package. Tracking updates may take 2–3 business days to appear.

Duties & import taxes

For orders to the UK, European Union, Canada, Australia and New Zealand, import duties and taxes are included in the price you pay at checkout. There is nothing extra to pay on delivery.

If a carrier ever asks you to pay import charges for your order, please contact us before paying and we will take care of it.

Shipping delays & exceptions

Shipping times are estimates and may vary based on your location or circumstances beyond our control, such as customs inspections, carrier delays, or severe weather conditions.

Once your package is handed to the carrier, delivery updates depend on the carrier's tracking system.

Address accuracy & undeliverable packages

Please review your shipping address carefully before placing your order. The address entered at checkout is used as the final delivery address. If you notice a mistake, contact us within 12 hours of ordering and we will do our best to update it before it ships.

If a package cannot be delivered because of an incorrect or incomplete address, a refused delivery, or a package left unclaimed at a pickup location, the carrier may return it. In that case, we can reship your order once the carrier has processed the return; the carrier's additional shipping fee may apply.

Lost or damaged packages

If your tracking shows no movement for 20 business days, or the carrier confirms your package is lost, contact us and we will send a free replacement or issue a full refund.

If your item arrives damaged, email us within 14 days of delivery with a photo of the item and packaging, and we will send a replacement or refund you, your choice.

Need help?

If you have any questions about your order or delivery, our support team is happy to help. Contact us at support@mamapow.com and we will reply as quickly as possible.

POLICIES

By placing an order on our website, you confirm that you have read and agreed to the terms below, including our Dispute Resolution process. Please contact our support team before initiating any chargeback or payment dispute. Most concerns are fully resolved within 24–48 business hours through direct support.

Definitions

• "Company", "We", "Us", "Our": Mamapow, a brand operated by Triumph Capital Commerce LLC
• "Items": Products sold through the Website
• "Orders": A request by You to purchase goods from Us
• "Service": The Website, accessible via mamapow.com
• "You": The customer purchasing or using our Service

1. Order cancellation

Orders may be canceled free of charge within 6 hours of purchase, provided the order has not yet entered our fulfillment process.

For cancellation requests submitted after the 6-hour window, if the order has not yet been shipped, a 10% order preparation fee will be deducted from the refund. This fee covers the work already completed on your order, including quality inspection, packaging, and labeling, and is not refundable once an order has entered preparation.

Cancellation requests must be sent to support@mamapow.com with your order number.

Once an order has been handed over to the carrier, it can no longer be canceled and must be handled under our return process below.

2. Dispute resolution & chargebacks

We are committed to resolving every issue fairly and promptly. Before initiating any chargeback or payment dispute with your bank or card issuer, please contact our support team at support@mamapow.com with your order number and a description of your concern. Our team responds within 24 business hours and resolves valid claims within 5–10 business days.

Chargebacks filed without prior contact with our support team, or for reasons not eligible under this policy, may be formally contested with the payment processor using the terms agreed to at checkout.

3. 60-Day Quality Guarantee: what it covers

Every order is backed by our 60-Day Quality Guarantee. It covers the following situations:

• The product arrived defective (for example broken stitching, a torn cover, a faulty zipper, or missing parts).
• The product arrived damaged during transit.
• You received the wrong item or the wrong quantity.
• A manufacturing defect appears within 60 days of delivery under normal use.

In these cases we will send you a free replacement or issue a refund. In many cases we can resolve the issue without you having to send the item back.

To make a claim:

1. Contact support@mamapow.com within 7 days of delivery for transit damage or wrong-item claims, and within 60 days of delivery for manufacturing defects.
2. Include your order number and clear photos or a short video showing the issue.
3. If we need the item back, we will send you written return instructions first. Please do not ship anything back before receiving them.

4. EU & UK customers: 14-day right of withdrawal

If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

• To use this right, email support@mamapow.com with your order number within 14 days of delivery.
• Return the item within 14 days of telling us, unused and in its original condition and packaging. You pay the return shipping cost unless the item is faulty or incorrect.
• We will refund the product price and the standard delivery cost within 14 days of receiving the item back (or proof that you have sent it).

This right is in addition to our 60-Day Quality Guarantee and does not affect your statutory rights.

5. What is NOT eligible for return or refund

Outside of the 60-Day Quality Guarantee and your statutory rights, the following are not eligible for return, exchange, or refund:

• Look & feel preference: the bag feels too firm, too soft, too big, or too small for your personal preference once it has been used.
• Fit & compatibility: the bag does not fit your specific items, stroller, or body size. Dimensions are listed on each product page; please check them before ordering.
• Change of mind: ordered by mistake, no longer needed, or a declined gift, once the order has shipped (EU/UK customers: see Section 4).
• Used items: bags that have been used, washed, or stained cannot be resold for hygiene reasons.
• Misuse or improper care: damage caused by liquids, pets, sharp objects, modifications, or use outside the care instructions.
• Late claims: claims submitted after the time windows in Section 3.

6. Return process (for eligible claims only)

1. Email support@mamapow.com with your order number, photos or a video, and a short description of the issue.
2. Our team reviews your claim within 24–48 business hours.
3. For defective, damaged, or wrong-item cases, we will send a replacement or refund. If we need the item back, we will send written return instructions and cover the return shipping cost.
4. Returns must be sent with a tracked service. Untracked returns lost in transit cannot be refunded.
5. Refunds are issued to the original payment method within 5–10 business days after approval (or after we receive the returned item, if a return was required).

7. What refunds cover

• Defective, damaged, or wrong item: full refund of the product price and the shipping you paid.
• EU/UK 14-day withdrawal: product price and standard delivery cost; return shipping is paid by the customer.
• Order cancellation fees described in Section 1 are not refundable.

8. Replacements

In place of a refund, we may offer a free replacement unit for defective, damaged, or wrong-item cases. Replacements ship at no additional cost and follow the standard processing and shipping times listed in the Delivery & Tracking tab.

9. Undeliverable, refused, and unclaimed packages

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package cannot be delivered because of an incorrect or incomplete address, a refused delivery, or a package left unclaimed at a pickup point, it is not eligible for a refund.

If the carrier returns the package, we can reship it once it has been processed through the carrier's return system; the carrier's additional shipping fee may apply. Please see the Delivery & Tracking tab for details.

10. Contact

For any question about cancellations, returns, refunds, or disputes:

Email: support@mamapow.com

Our team responds within 24 business hours.

This policy was last updated on September 29, 2026. Mamapow reserves the right to update this policy at any time. The version in effect at the time of your purchase applies to your order.

PRODUCT WARRANTY

Quality You Can Trust

At Mamapow, each product goes through a careful inspection before it is shipped. If any issue occurs under normal use, our team will review your case and determine the best possible solution under our warranty guidelines.

What does this warranty cover?

This warranty covers technical or manufacturing defects that occur under normal use, valid for 60 days from the delivery date of your order.

It does not cover:

• Damage caused by misuse, improper handling, or external factors (for example drops, water exposure, or pet damage).
• Normal wear and tear or aging of materials.
• Issues resulting from modification, accidents, or unauthorized repairs.

If your case falls outside of this coverage, please see our Cancellation, Return & Refund tab for further assistance.

How to request warranty service

1. Contact our Customer Support at support@mamapow.com within the applicable warranty period for your product.
2. Provide your order number and clear photos or videos showing the issue.
3. Our team will assess your request and confirm whether it qualifies for a replacement or repair under warranty.

Please note: Items returned or shipped without prior approval will not be accepted under this warranty.

Additional information

Warranty evaluations are handled on a case-by-case basis to ensure fairness and accuracy. Our goal is to maintain clear communication and assist you based on the product's condition and warranty terms.